EEO Employer and Affirmative Action:

It is the policy of Desert Haven Enterprises to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate. As part of the company's equal employment opportunity policy, Desert Haven will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

Pay Scale: $16.50 - 19.50 an hour

A. GENERAL RESPONSIBILITIES:

Assist and support case management staff and program management leadership with casework activities and administrative case-related tasks.

B. SPECIFIC DUTIES (essential functions are highlighted in bold print):

1. Support the morning dismissal process by assisting consumers in getting to work crew assignments within the hab assembly area and serving as backup for case managers with regard to consumer notification of absences, payroll requests, etc., either providing the information to the case manager or designated staff or assisting the consumer.
2. Provide email notification to hab crew scheduling team of scheduled consumer absences.
3. Update the daily list of consumers who will not be transported by regional center funded bus service (No Bus List) and communicate to the individual responsible for calling buses at the end of the day.
4. Support the afternoon dismissal process by assisting case managers in maintaining order in the hab crew assembly area.
5. Pickup consumers from and/or transport consumers to worksites and/or other locations, as directed.
6. Serve as the interpreter, as needed in consumer interdisciplinary team meetings, when Spanish is the first language of the consumer and/or their representatives.
7. Obtain signatures on program services documents, as needed.
8. Maintain and update departmental binders and logs:
9. Maintain and update face sheet/med sheet binders and distribute new sheets to designated staff.

1. Log SIR (Special Incident Reports) and APS (Adult Protective Services) reports and maintain the system for Critical Incidents Reports.
2. Log satisfaction survey results in preparation for program evaluation/outcomes measurement reporting.

1. Update and maintain consumer referrals tracking system and follow up with referring/funding agency personnel and/or consumers and their representatives to request missing or additional information; ensure equal distribution of incoming referrals to balance caseload assignments between case managers; and maintain a status report for all pending referrals/admissions, i.e. cancellations, inactivation, denials, etc.
2. Update and distribute monthly case manager assignments.
3. Audit completed IHSP’s (Individual Habilitation Service Plans), ensuring all paperwork is complete with signatures and follow-up on all missing items.

1. Log new tasks learned in preparation for program evaluation/outcomes measurement reporting
2. Log completed goals in preparation for program evaluation/outcomes measurement reporting

1. Audit new consumer files; ensure all paperwork is complete with signatures and follow up on all missing items.
2. Update and maintain consumer database for Work Readiness and Project Independence programs, as directed.
3. Collect and organize pending filing, both digital filing and physical documents.
4. Ensure correct routing/logging of completed incident reports, accident reports, conference notes, IDT notes, suspension notices, Special Incident Reports, APS reports, and other reports/documents, as directed.
5. Complete 30-day and one-year exit follow-up for all discharged consumers.
6. Conduct agency tours, providing information regarding programs and services, as well as entrance and exit criteria for prospective consumers and their representatives as needed.
7. Assist in maintaining (including purging) and updating consumer case records, as required, in accordance with CARF standards and DHE policies and procedures and coordinate with consumers, parents/care-providers and Regional Center counselors to obtain missing or updated case record information.
8. Serve as backup to case managers with regard to conducting consumer admission meetings.
9. Serve as backup for the receptionist(s), as needed.
10. Demonstrate knowledge and understanding of CARF standards and related DHE policies and procedures as such relate to assigned program area and related services.

B. SPECIFIC DUTIES (continued)

1. Ensure knowledge and understanding of Title 17 and Title 22 regulations, as applicable and as required, and related paperwork and responsibilities.
2. Follow all safety rules, use good judgment regarding safe work behavior, cooperate with safety efforts and report all potential safety hazards immediately.
3. Effectively interact with other departments as required in order to maintain a cooperative working environment and to better ensure consumer success.
4. Advise direct supervisor of any and all communications and/or happenings that are significant and/or unusual.
5. Serve as positive role model for staff and consumers through adherence to regulations set forth in the Desert Haven Personnel Handbook.
6. Comply with DHE’s Code of Ethics and other agency policies and procedures relative to business practices, interpersonal relationships and personal conduct and advise direct supervisor or H/R department of any discrepancies or infractions noted.
7. Attend meetings, in-services, etc. as required.
8. Perform other related duties as assigned.

QUALIFICATIONS:

1. Minimum General Education: High school diploma or GED equivalent
2. Specialized Education or Training: Clerical training/experience, including word processing experience to include the use of Microsoft Word, Excel and Access. CPR and first aid certification; Experience interacting with/working with persons with intellectual and developmental disabilities.
3. Minimum Work Experience: Minimum two years’ experience in performing similar or related duties, preferably with persons with developmental disabilities.

D. Special Skills or Attributes Required:

1. Ability to work effectively with persons with developmental disabilities.
2. Ability to be discrete in maintaining all confidential and restricted information.
3. Ability to effectively and properly prioritize, multi-task, and complete job duties, despite multiple interruptions.
4. Ability to establish and maintain cooperative working relationships with others.
5. Ability to represent the organization in a professional and poised manner.
6. Ability to actively listen and effectively communicate verbally, as well as in writing.
7. Ability to effectively and properly utilize technology, i.e. phone system, copier, printer, computer, fax machine, etc.
8. Possess a valid CA driver license and maintain a good DMV record.
9. Fluent in both English and Spanish preferred.